Digital Systems Officer, Grade 10

4 weeks ago


Croydon, Greater London, United Kingdom Croydon Council Full time

About Croydon Council

Croydon Council is a dynamic and forward-thinking organization that is undergoing a significant transformation. As a key player in this process, we are seeking a skilled Digital Systems Officer to join our team.

About the Croydon Digital Service

The Croydon Digital Service is a critical component of our transformation, responsible for delivering digital solutions that support the council's internal operations and online services for residents. As a Digital Systems Officer, you will play a key role in supporting and maintaining our service critical line of business applications.

About the Role

We are looking for a highly motivated and IT-literate professional to join our Digital Systems Team. As a Digital Systems Officer, you will be responsible for troubleshooting applications, implementing security controls, and developing and maintaining queries, reports, and dashboards to support statutory and operational reporting.

Responsibilities:

  • Provide technical support and maintenance for our service critical line of business applications.
  • Implement appropriate security controls for users accessing the applications and its data.
  • Develop and maintain queries, reports, and dashboards to support the production of statutory, financial, performance or data quality reporting from the applications.
  • Participate in and support projects and other requests to upgrade or change the applications and the robust testing of these changes to ensure they are fit for purpose.

Experience:

  • Systems support experience working on at least one critical line of business system.
  • Experience of supporting service users managing complex data and the security access controls of key line of business systems storing financial and sensitive data.
  • Experience of working with data, identifying data quality issues, and contributing to the creation of data improvement plans in a key line of business system.
  • Some experience of report and dashboard development using industry-standard reporting tools for packaged solutions.
  • Some experience of regularly delivering a range of ICT products including systems, programs, processes, procedures, data outputs, test plans, user guides, and user training.
  • Experience of working closely with key stakeholders, gaining credibility with that level of the organisation.
  • A track record in delivering usable and supportable ICT solutions across various ICT platforms and services.
  • Experience of using a ticketing system for managing support requests.

Croydon Council is a place where you can make a real difference. We are committed to delivering excellent services to our residents and we need talented individuals like you to help us achieve our goals.



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