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Receptionist (Medical) - Patient Care Specialist
2 months ago
Job Summary:
Riverside Family Practice is seeking a highly organized and customer-focused Receptionist (Medical) to join our team. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.
Key Responsibilities:
- Provide a warm and welcoming experience for patients, responding to their queries and concerns in a timely and professional manner.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, ensuring seamless communication with our healthcare team.
- Process patient information, including demographic data, medical history, and treatment plans, maintaining confidentiality and adhering to data protection policies.
- Handle patient payments, including processing invoices, managing accounts, and maintaining accurate financial records.
- Support the practice team by performing administrative tasks, such as data entry, filing, and maintaining accurate records.
- Assist with the preparation of clinical rooms, including setting up equipment, supplies, and materials.
- Participate in quality improvement initiatives, contributing to the development and implementation of processes to enhance patient care and practice efficiency.
About Us:
Riverside Family Practice is a dynamic and patient-centered healthcare organization committed to delivering exceptional care and service to our community. We are dedicated to fostering a positive and inclusive work environment, where our team members can grow and develop their skills and expertise.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, healthcare professionals, and administrative staff.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, with experience in medical software and electronic health records (EHRs) an asset.
- Ability to maintain confidentiality and handle sensitive patient information with discretion and professionalism.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities and demands.
What We Offer:
Riverside Family Practice offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
