Service Delivery Technical Manager

2 months ago

London, Greater London, United Kingdom ZipRecruiter Full time

About the Role

Savant Recruitment is seeking a skilled Technical Service Delivery Manager to oversee and enhance client-facing services within an Azure environment. This role is ideal for someone with a strong background in managing Azure-based services, ensuring the highest standards of performance, security, and client satisfaction.

Key Responsibilities

  • Manage and enhance client-facing services within an Azure environment.
  • Ensure the highest standards of performance, security, and client satisfaction.
  • Develop and implement strategies to improve service delivery and customer experience.
  • Collaborate with cross-functional teams to identify and prioritize business needs.
  • Provide technical leadership and guidance to team members.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements

  • At least 3 years of experience in a Service Delivery role working with Azure-based services.
  • Understanding of ITIL principles; certification is a plus.
  • Skilled in managing application performance and reporting on service levels (SLAs).
  • Experience using Azure Security Centre and Microsoft Defender for Cloud.
  • Knowledge of Change Advisory Boards and handling technical/security audits.
  • Ability to write PowerShell scripts for managing Azure resources and accessing the Azure REST API.
  • Azure certification required - minimum Associate level (Expert ) in one of Administration, Security or Solutions Architecture.

What We Offer

Join a dynamic team dedicated to developing a cutting-edge platform, working with an on-shore and off-shore team. The role is hybrid 2⁄3 days a week in London.

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