Restaurant Operations Manager

4 weeks ago

Girvan, South Ayrshire, United Kingdom Turnberry Resort, Scotland Full time
Restaurant Manager Job Description

At Turnberry Resort, Scotland, we are seeking an exceptional Restaurant Manager to lead our 1906 Restaurant and In-Room Dining (IRD) teams to continued success. As a key member of our hospitality team, you will be responsible for the smooth running of our food and beverage service functions, ensuring exceptional guest experiences and driving revenue growth.

Key Responsibilities:
  • Oversee the planning, management, and direction of all food and beverage service functions in the 1906 Restaurant and IRD.
  • Ensure the Assistant Managers and Senior Waiters effectively plan and run the daily operations within the outlets.
  • Assist guests to ensure their needs are met and expectations are exceeded by responding appropriately to guest needs during hours of operation.
  • Supervise, train, and develop all Restaurant Duty Managers, Restaurant Station Managers, Senior Waitpersons, and Waitpersons assigned and scheduled to the 1906 Restaurant and IRD outlets.
  • Respond efficiently and accurately to guest complaints and feedback regarding the 1906 Restaurant and IRD.
  • Establish a sound professional relationship with the 1906 Sous Chef to promote success and a comfortable working environment for both front and back of house personnel.
  • Direct management of the Sommelier to ensure that all wine lists are correctly updated with current prices and that upselling targets are agreed upon to maximise revenue.
Requirements:
  • Eligibility to live and work in the UK.
  • Excellent grooming standards, offering the correct example to ambassadors.
  • Previous experience in a Luxury 5* Resort or Hotel as Restaurant Manager is essential.
  • Knowledge of all F&B standards; quality of presentation, service, and products.
  • Knowledge of local Food Hygiene and sanitation standards.
  • Ability to prepare and analyse data, figures, and transcriptions prepared on and generated by the computer.
  • Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Benefits:
  • Subsidised staff accommodation (if required).
  • Access to a meal on duty in the staff canteen.
  • Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
  • Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
  • Use of the Spa, Gym and Golf facilities (subject to some restrictions).
  • Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
  • Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
  • Employee Assistance Programme - offering a range of Employee Assistance Help Lines.
  • Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.

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