Customer Service Lead

2 months ago


Inverness, Highland, United Kingdom Sainsbury's Full time

About the Role

This is a fast-paced environment with lots of change. As a Trading Support Manager, you will welcome new ways of doing things, and support your colleagues as they get to grips with new processes or procedures. Customer service will be another big focus, and you will lead by example so that customers enjoy the best experience possible.

Key Responsibilities

  • Support customer operations and store processes
  • Lead your colleagues and deliver great standards
  • Recognize good performance and encourage others to do the same
  • Deliver each and every time, and encourage others to do the same

Requirements

  • You believe in collaboration and in making the right decisions for colleagues and customers alike
  • You are a confident communicator and completely at ease with in-store tech
  • You are self-driven and keen to learn new things
  • You are agile enough to deploy resources where they are needed

What We Offer

  • Salary dependent on experience, store size, complexity, and location
  • Great range of benefits for managers, including discount card, free food and hot drinks, generous holiday entitlement, maternity and paternity leave, pension, Sainsbury's share scheme, wellbeing support, colleague networks, and more

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