Customer Service Manager

1 month ago


Inverness, Highland, United Kingdom TravisPerkins - Attrax Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities
  • Support the Store Manager in achieving sales targets and improving customer satisfaction
  • Lead and motivate the sales team to achieve excellent customer service and sales results
  • Manage stock levels, deliveries, and store operations to ensure a smooth and efficient customer experience
  • Develop and implement sales strategies to drive growth and improve customer engagement
  • Collaborate with the sales team to achieve sales targets and improve customer satisfaction
What We Offer
  • A competitive salary and bonus scheme
  • Opportunities for career development and progression
  • A comprehensive training program to help you succeed in your role
  • A fun and supportive work environment
  • Discounts on Toolstation products and services
Requirements
  • Excellent customer service skills and a passion for delivering exceptional customer experiences
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Basic math skills and attention to detail
  • Availability to work a variety of shifts, including weekends and holidays
What We're Looking For

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you have a strong work ethic, excellent communication skills, and a passion for sales and customer service, we would love to hear from you.



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