Supplier Management Professional
1 week ago
We're looking for a highly skilled Supplier Management Professional to join our team at Avetta. As a key member of our client-facing team, you'll be responsible for ensuring seamless integration between our clients' organizations and our platform.
Key Responsibilities:
- Client Onboarding: Collaborate with clients to onboard their suppliers and ensure they're fully integrated into our system.
- Supplier Communication: Develop and implement effective communication strategies to engage clients and suppliers.
- Implementation and Documentation of Change Management Best Practices: Assist clients in adopting best practices for change management within their organizations.
- Conversion Percentage of Managed Campaigns: Analyze campaign data to identify areas for improvement and develop strategies to increase conversion rates.
- Client Feedback Training and Management: Provide training and support to clients on how to effectively manage client feedback.
- Reporting Accuracy and Presentation: Ensure timely and accurate reporting to clients on campaign performance.
- Client Interaction Survey Scores: Conduct regular surveys to gauge client satisfaction and identify areas for improvement.
Requirements:
- 4-5 years of experience in customer onboarding or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles.
- Proficiency in one of the following languages: French or Spanish.
- Professional phone presence and excellent communication skills are required, both written and verbal.
- Excellent time management skills.
- Strong Decision-making, problem resolution, and creative thinking skills.
- Able to multi-task the activities with shifting priorities.
- 2+ years of CRM (Salesforce) experience.
- Experience with Microsoft Office suite of products.
Salary:$85,000 - $110,000 per year.
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