Food and Beverage Team Leader

4 weeks ago


Worcester, Worcestershire, United Kingdom The National Trust Full time

Food and Beverage Team Leader Role Overview

The National Trust is seeking a Food and Beverage Team Leader to join our team. As a key member of our food and hospitality team, you will be responsible for leading a small team to deliver exceptional customer service and financial results in a busy kiosk environment.

Key Responsibilities

  • Lead a small team to provide outstanding customer service and achieve sales targets
  • Support the running of the business by placing orders, completing food safety paperwork, and maintaining accurate displays and signs
  • Supervise the induction and training of colleagues to ensure a dedicated team that provides great service
  • Work collaboratively with the kitchen team to prepare food and maintain high standards of presentation

Requirements

  • Friendly and adaptable with a positive 'can-do' approach
  • Enthusiastic and willing to learn
  • A people person with excellent communication skills and a passion for delivering great service
  • Aware of health and safety compliance and able to lead by example
  • A problem solver with the ability to lead and support a team every day

The National Trust Benefits

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest, and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

What it's like to work at The National Trust

The National Trust is a charity that protects and preserves historic sites and green spaces for future generations. As a Food and Beverage Team Leader, you will be part of a team that is passionate about delivering exceptional customer service and creating memorable experiences for our visitors.

Why work for The National Trust?

We are committed to creating an inclusive culture where everyone feels welcome and valued. We believe that our people are our greatest asset, and we invest in their development and well-being to ensure they can thrive in their roles.



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