Retail Experience Director

1 month ago


Cheltenham, Gloucestershire, United Kingdom Rituals Full time

Rituals is a company that values customer experience above all else.

As Store Manager, you will be responsible for creating an unforgettable customer experience and helping your team reach their full potential. You'll work closely with your Area Manager to put our local business strategy into place and continually reach performance targets.

The ideal candidate is high on energy, low on ego, and has a little bit of humour. They are also 'one of a kind' because of their ability to motivate their team and reach their store's goals in terms of customer satisfaction and sales.

We offer a competitive salary and performance-related bonus, as well as opportunities to continuously develop yourself by attending training sessions and courses. Our benefits include a quarterly product allowance plus 30% discount on our products.

The salary for this position is estimated to be around $60,000 per year, based on a 40-hour work week.

You will be responsible for managing store budgets, including expenses and productivity, and updating financial performance records. You will also drive employee wellbeing and engagement with regular 1-on-1's and make a genuine connection with the shop team.

We value diversity and inclusion at Rituals and believe that it fuels our innovation and connects us closer to our customers and the communities we serve.

In this role, you will have the opportunity to grow with us and turn your store into the kind of place where your team members love to work and your customers love to shop.



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