Ambitious Service Delivery Director

1 week ago


Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full time

Company Overview

Holiday Inn Norwich North is a leading hotel in the UK, known for its exceptional service and commitment to excellence. Our hotel offers a unique blend of comfort, convenience, and hospitality that sets us apart from other establishments.

Salary

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, as well as a range of benefits and opportunities for career growth and development.

Job Description

The Role

We are seeking an Ambitious Service Delivery Director to join our team at Holiday Inn Norwich North. As a key member of our management team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining high standards of service across all departments.

Main Responsibilities

  • Orchestrate the seamless operation of our guest services, ensuring a smooth and efficient experience for all guests.
  • Collaborate with various departments to elevate our service levels, drive sales, and maximize revenue.
  • Constantly innovate to exceed guest expectations, identifying new opportunities to enhance the guest journey.
  • Handle guest requests with precision and promptness, providing a personalized and responsive service.
  • Proactively seek new ways to enhance the guest experience, fostering a culture of innovation and excellence within the team.
  • Set the standard for service excellence, inspiring and empowering our team members to deliver outstanding results.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong leadership skills, with experience in managing high-performing teams.
  • A service-oriented attitude, with a passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and stakeholders.
  • Proven track record of driving sales growth and maximizing revenue through effective sales strategies and techniques.
  • Ability to work independently, with minimal supervision, and as part of a close-knit team.

Benefits

We offer a comprehensive benefits package, including:

  • Annual Conference Event and Awards.
  • Robust career development opportunities and support for personal growth.
  • Attractive discounts across many major retailers, restaurants, and events.
  • Complementary Employee, Family, and Friends discounts in hotels across our portfolio and at partner hotels worldwide.
  • 50% off food and beverage while staying in our hotels.
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice.
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).


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