Dispatcher and Customer Liaison

3 weeks ago


Manchester, United Kingdom Johnson Controls, Inc. Full time

Schedule Dispatchers and Deliver Exceptional Customer Service

We are seeking a highly organized and communicative Dispatcher and Customer Liaison to join our team at Johnson Controls, Inc. In this role, you will coordinate and deploy field engineers to ensure timely and efficient services for customers.

The ideal candidate will have experience working with dispatching software, familiarity with field-based operations, and strong problem-solving skills. Excellent communication skills, both written and verbal, are essential, as is the ability to build strong relationships with customers and internal teams.

Responsibilities

  • Schedule dispatchers and assign tasks to ensure efficient use of resources.
  • Communicate with customers and internal teams to manage expectations and resolve conflicts.
  • Analyze performance data to identify areas for improvement and implement changes.
  • Maintain accurate records and reports to ensure compliance with company policies.

Benefits

We offer a competitive salary of $68,000 per year, paid holidays and sick pay, comprehensive benefits package, and a collaborative team environment.

About Johnson Controls

Johnson Controls, Inc. is a global leader in building products and services, committed to delivering exceptional results and creating value for our customers.



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