Business Administration Support Specialist
6 days ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as an Administrative Assistant - Operations Team. As a key member of our operations team, you will provide administrative support to ensure the efficient running of our office and help process mortgage and insurance cases from application to completion.
Key Responsibilities
- Provide administrative support to the operations team, including data entry, document management, and client communication.
- Manage client cases and track progress, ensuring timely and professional communication with clients and stakeholders.
- Organize events, including designing and ordering merchandise and resources, and represent the company at networking events.
- Monitor, prioritize, and respond to emails, and generate, send, and receive invoices.
- Communicate effectively with clients and stakeholders, ensuring all queries are answered in a timely and professional manner.
- Manage customer experience, ensuring clients are satisfied, and create a customer journey map to improve customer satisfaction.
- Review and improve processing systems, and recommend mortgage products.
Requirements
- A Level's or equivalent desirable.
- Significant experience in business administration.
- Excellent organization skills, with the ability to prioritize tasks and work independently.
- Strong attention to detail and accuracy, with the ability to maintain records in an efficient manner.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with clients and co-workers.
- Ability to work as part of a team, with a flexible and proactive approach to problem solving.
What We Offer
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
Language
This role is available in English only.
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