Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Komoo Pontypridd, powered by the Steer Automotive Group.
About the Role:
- Phone Support: Provide excellent customer service through phone calls and ensure smooth communication.
- Work Provider Updates: Keep work providers informed and up-to-date on job status.
- System Management: Update computer systems and portals with accurate information.
- KPI Achievement: Meet daily targets to maintain high standards.
- Job Management: Load daily jobs into the management system and ensure branches have necessary details.
- Team Support: Assist branches with any help needed to maintain smooth operations.
Requirements:
- Organised & Efficient: Strong organisational and administrative skills.
- Team Player: Able to work well in a team and be self-motivated.
- Detail-Oriented: High attention to detail to ensure accuracy in job management and updates.
- KPI Driven: Ability to focus on and meet daily performance targets.
This role is perfect for someone who thrives in a fast-paced environment and enjoys balancing multiple tasks while delivering excellent customer service.
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