Customer Service Representative

4 weeks ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Steer Automotive Group Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Komoo Pontypridd, powered by the Steer Automotive Group.

About the Role:

  • Phone Support: Provide excellent customer service through phone calls and ensure smooth communication.
  • Work Provider Updates: Keep work providers informed and up-to-date on job status.
  • System Management: Update computer systems and portals with accurate information.
  • KPI Achievement: Meet daily targets to maintain high standards.
  • Job Management: Load daily jobs into the management system and ensure branches have necessary details.
  • Team Support: Assist branches with any help needed to maintain smooth operations.

Requirements:

  • Organised & Efficient: Strong organisational and administrative skills.
  • Team Player: Able to work well in a team and be self-motivated.
  • Detail-Oriented: High attention to detail to ensure accuracy in job management and updates.
  • KPI Driven: Ability to focus on and meet daily performance targets.

This role is perfect for someone who thrives in a fast-paced environment and enjoys balancing multiple tasks while delivering excellent customer service.



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