Administrative HR Support Specialist

4 weeks ago


Manchester, United Kingdom Citation Full time
Role Overview:
As an EL/HR Administrator, you will play a key part in supporting our Employment Law team. This involves managing advice emails and callbacks within Salesforce and Outlook, ensuring they are assigned to the right consultant.

About the Role:

This position requires strong relationship-building skills and the ability to work well in a team. A background in HR or familiarity with Employment Law is desirable.

  1. Advice Request Management: Manage advice emails and callbacks within Salesforce and Outlook, ensuring they are assigned to the right consultant.
  2. Quality Control: Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity.
Key Responsibilities:

You will be responsible for ensuring that all advice requests are managed efficiently and effectively. This includes identifying and addressing any issues that may arise during the process.

What We Offer:

Citation offers a comprehensive range of benefits designed to support your well-being and help you achieve a better work-life balance. These include:

  1. 25 Days of Annual Leave: Take time off to recharge and relax
  2. Birthday Bliss: Celebrate your special day with extra time off
  3. Family-Friendly Perks: Vouchers and perks to support expectant parents
  4. Healthcare Cash Plan: Private healthcare to support your well-being


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