Operations Production Specialist
4 weeks ago
This role will be covering a specified region, including Peterborough, Ipswich, Norwich, and surrounding areas.
The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Key Responsibilities:- Respond to customer service requests for the repair of business equipment and production printers.
- Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts.
- Perform preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
- Collaborate with colleagues to overcome new or unusual faults.
- Escalate calls in a timely manner.
- Inform customers on the work carried out and gain acceptance to the machine's condition and performance following the service work completed.
- Install equipment sold by the company and ensure the machine performs to the customer's satisfaction.
- Provide guidance and training to customers to achieve the best results from the equipment and avoid operator faults.
- Manage an effective car stock of spare parts and consumables.
- Utilize all resource materials and equipment supplied.
- Work to achieve measured performance results, identify below-target performance, and create action plans to address machine and customer issues.
- Manage outstanding calls to achieve the maximum daily amount possible by minimizing travel and non-productive time.
- Keep customers informed of ongoing issues, such as return to fit parts requirements.
- Continuously review and develop customer handling skills.
- Maintain a total understanding of all machines and products promoted and sold by the company.
- Develop a solid working relationship with customers by providing the best possible services and support.
- Attend manufacturer and in-house training courses.
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