Transportation Maintenance Coordinator
1 week ago
We are Hunter Knight Recruitment Ltd, a leading recruitment agency specialising in Commercial Vehicle roles.
We are seeking a skilled and experienced HGV Service Advisor to join our team in Bicester.
Job SummaryThis role involves providing exceptional customer service, managing workshop operations, and promoting additional services.
Key Responsibilities- Customer Service
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- Work in Progress (WIP) control for the workshop
- MOT and service scheduling
- Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
- Administration
- Clarify for the customer and workshop the basis for the repair Retail / Warranty / Contract
- To promote additional workshop services/repairs where applicable
- To identify and add parts to WIPs
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- Inform customer of outstanding campaigns and arrange for work to be completed
- Ensure customer reception area is maintained to a high professional standard at all times
- Parts Sales and Ordering
- To order/arrange sub-contract work
- To assist and develop parts sales with the objective of meeting relevant targets
- To cost completed work and raise invoices
- To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
- Vehicle History and Compliance
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- Health and Safety
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- A proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask both alone and part of a team
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