Energy Industry Support Specialist
3 weeks ago
About Us
At Utility Bidder Limited, we pride ourselves on delivering exceptional customer service to businesses across the energy industry. Our team of experts provides guidance on securing competitive energy deals while optimizing energy efficiency.
We are seeking an experienced Customer Service Advisor to join our Corby-based team. As the primary point of contact for our clients, you will deliver exceptional support and guidance to meet their needs.
Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Assist clients in understanding their energy contracts and options
- Resolve customer issues and concerns efficiently
- Maintain accurate records of customer interactions
- Collaborate with other teams to address customer needs
- Provide feedback and suggestions for improving customer service processes
Requirements
- Prior experience in a customer-facing role or similar position is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a customer-first attitude
- Ability to work effectively in a fast-paced environment
- Basic computer skills and experience with CRM systems is a plus
- A positive attitude and a willingness to learn and adapt
Compensation and Benefits
- Base salary up to £23,500.00 per annum
- Ongoing training and development including coaching and group sessions
- 33 days holiday (including bank holidays)
- Paid birthday leave
- Summer and Winter parties
- Employee Assistance Programme
- Cycle to Work Scheme & Tech Scheme
- Pension Scheme
- Life assurance cover
Our Commitment
Utility Bidder Limited is an Equal Opportunities Employer, committed to equal employment opportunities regardless of age, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information, or parental status.
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