Technical Content Specialist

1 month ago

Northwood, Greater London, United Kingdom NatWest Full time
About the Role

We are seeking a skilled Technical Writer to join our team at NatWest. As a Technical Writer, you will be responsible for creating high-quality technical documentation that meets the needs of our customers and stakeholders.

Your primary focus will be on writing and editing technical API documentation, user manuals, software documentation, and instructional guides. You will work closely with feature teams to review draft documentation and revise existing documentation to ensure accuracy, clarity, and adherence to industry standards.

Key Responsibilities
  • Organize and maintain a documentation repository, including version control, release notes, and accessibility for team members and stakeholders.
  • Collaborate with product owners, product managers, engineers, and architects to stay up-to-date with product updates, changes, and developments, facilitating smooth information exchange for accurate documentation.
  • Research and gather information from subject matter experts, feature teams, technical documents, and existing resources to ensure the accuracy and comprehensiveness of the documentation.
Requirements

To succeed in this role, you will need experience as a Technical Writer in a tech organization and a passion for creating great technical documentation. You will also need to demonstrate your expertise in tech writing by including writing samples with your application.

We are looking for someone who can set the standard of our technical documentation, thrive in a scale-up environment, and continuously improve processes and ways of working to increase value. You will need to be willing to adapt to different projects, work with cross-functional teams, and actively communicate with stakeholders to ensure successful collaboration and the ability to meet project goals.

Excellent command over language, grammar, and technical writing conventions to convey complex information in a clear and concise manner is essential. A solid understanding of technical concepts such as API specifications and the ability to grasp complex ideas quickly is also required.

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