Technical Support Specialist

3 weeks ago


Northwood, Greater London, United Kingdom Xact Placements Limited Full time
Job Title: 1st Line Support Engineer

Xact Placements Limited is seeking a skilled 1st Line Support Engineer to join their team. As a key member of the IT department, you will be responsible for providing technical support and assistance to clients.

Key Responsibilities:
  • Provide professional first-line technical advisory and diagnostic support services
  • Offer effective first-line remote network monitoring and management services
  • Ensure all reported technical issues are handled professionally and competently
  • Act as a liaison between clients and the IT team
  • Provide technical support and call logging services to clients
  • Report and manage incidents requiring third-party services
  • Monitor and manage call queues to ensure support calls are escalated and resolved within agreed SLAs
  • Action asset changes in compliance with the Change Control Procedure
  • Perform additional ad-hoc project work as required
  • Assist the Network Manager with additional duties as needed
  • Make recommendations for improving working practices
  • Maintain a clean and tidy working area
Requirements:
  • Good working knowledge of Microsoft Desktop Operating Systems and applications
  • Good working knowledge of Active Directory and Group Policy
  • Good understanding of TCP/IP, DNS, DHCP, and VLANs
  • Experience with call management systems and working to SLAs
  • At least two years' experience in the education sector
  • Ability to work occasional evenings and weekends
Salary:

£28,000



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