Director of Operations

1 month ago

Chandler's Ford, United Kingdom Selwood Full time
About the Role

We are seeking a highly skilled and experienced Director of Operations to join our team in the South region. As a key member of our leadership team, you will play a pivotal role in driving operational efficiency and maximizing profitability within your region.

Main Responsibilities
  1. Develop and implement strategic goals for branch, regional, and national operational efficiency, safety, quality, and productivity.
  2. Collaborate with the Executive Leadership Team in the development of performance goals and long-term operational plans.
  3. Provide strong leadership and help to develop high-performing teams, effectively managing senior managers in their respective branch networks to deliver goals and meet or exceed targets.
  4. Coach and mentor managers within your teams, upskilling their critical leadership abilities to deliver business resilience today and a pipeline of capable leaders for long-term success.
  5. Work closely with Regional Operations Managers to help continuously drive standards and quality throughout the region, ensuring excellent quality and service to maximize the customer experience.
  6. Regularly review the team's performance with the respective Regional Operations Manager, assisting in the development, improvement, efficiencies, and implementation of operational plans to meet company goals and objectives.
  7. Encourage, facilitate, and promote opportunities for employee training, development, and advancement within the company, ensuring you have the right people capability and engagement to deliver business objectives and maintain good succession planning.
  8. Evaluate overall performance by gathering, analyzing, and interpreting data to provide regular reporting to agreed requirements.
  9. Work closely and collaborate with all directors and key stakeholders, building strong relationships and ensuring clear and healthy communication in all areas of the business, including central support departments such as SHEQ, HR, Finance, IT, Transport, etc.
  10. Collaborate with the sales and solutions teams and other key stakeholders to deliver tailored pump solutions and exceptional customer service across your region.
  11. Analyze efficiency and effectiveness of operational processes and procedures, recommending solutions for improvement where necessary.
  12. Drive operational strategies to optimize and manage resource utilization, minimize losses, implement initiatives to reduce company costs, and increase employee productivity.
  13. Accountable for managing budget for your operational region, promoting profitability, and contributing to future budget planning process.
Qualifications & Experience
  1. Educated to degree level or equivalent – relevant business or management qualifications preferred.
  2. Proven experience of regional operational management, ideally at a senior or Director level within a similar industry or sector.
  3. Experience of successfully managing geographically diverse teams, being able to demonstrate strong leadership skills and the ability to develop, coach, motivate, and engage.
  4. Ability to build strong stakeholder relationships, connecting and collaborating intensively within your team and across the organization.
  5. A leader with excellent communication and interpersonal skills, with the ability to listen and offer sound feedback.
  6. A vision for the business and the wider team, the ability to adapt and be decisive in a rapid-paced environment.
  7. Experience of leading and demanding a Health & Safety culture, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
  8. Proven or demonstratable ability to plan and manage operational processes to maximize efficiency and effectiveness, effectively managing multiple priorities.
  9. Proven background in leading an operational area driving growth, maximizing sales, and profitability.
  10. Proven ability to set clear objectives aligned to regional goals, utilizing modern platforms to interconnect all employees and departmental functions.
  11. Proven ability with budgets and business planning, able to develop innovative solutions for maximizing profit within the Region.
  12. Experience of developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
  13. Computer literate to a high level, able to pull reports and analyze data on company systems and Microsoft Packages such as Excel / Word / PowerPoint.
  14. A full UK driving license (endorsed with a maximum of 6 points).
  15. Ability and willingness to travel within territory and throughout the UK as and when necessary.
  16. Strong understanding of pump equipment, rental operations, and technical requirements is desired.
What We Can Offer You

We understand balancing work and life commitments isn't always easy, that's why we've designed our benefits package to support you in all areas of life.

  1. Competitive salary
  2. Company car, or car allowance
  3. Eligible for company bonus scheme (annual and quarterly payments)
  4. Medicash Scheme – medical expenses scheme (access to 24-hour online GP services, discounted gym memberships)
  5. Pension scheme with contribution based on total earnings not just salary
  6. 24 days holiday + 8 Bank Holidays
  7. Increasing annual leave entitlement with long service
  8. 3x your annual salary life insurance (DIS)
  9. Support for development and training
  10. Employee assistance programme (EAP) & access to Mental Health first aiders
  11. Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays, and more)
  12. Employee referral scheme
  13. Hybrid working (i.e., working from home and in the office) pattern.

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