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Administrative Assistant

1 month ago

London, Greater London, United Kingdom QA Full time

About Our Role:

We are seeking a highly skilled and motivated individual to join our Income Team as an Administrator. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our students and stakeholders.

Your Focus:

As an Administrator within our Income Team, you will be dealing with external and internal communications, including phone and email. You will have a high level of interaction with our students, assisting with face-to-face queries and questions, supporting with applications, and advising and assisting our customers with the Student Finance England Scheme.

Key Responsibilities:

  • Providing high-level customer service and administrative support to our students and stakeholders
  • Assisting with high-volume face-to-face queries and questions
  • Supporting with applications and advising and assisting our customers with the Student Finance England Scheme
  • Dealing with external and internal communications, including phone and email
  • Working collaboratively with our team to achieve our goals and objectives

Requirements:

  • Proven high-level communication skills
  • High-level customer service skills
  • Understanding of Microsoft Office systems and basic level competency
  • Database management experience desirable
  • Self-motivated and driven
  • Versatile and flexible to adapt to new tasks
  • Calm and composed approach to maintain a positive attitude in high-stress environments

About QA:

At QA, our mission is to help everyone find their place in the world. We are a training and education provider that offers courses ranging from foundation programs to postgraduate degrees. We work with our partner universities to deliver courses in city centre locations.

Equal Opportunities:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace where everyone can thrive.