Kiosk Team Leader

1 week ago

Coventry, Coventry, United Kingdom CBS Arena Full time

Job Title: Kiosk Team Leader - Food and Beverage Expert

Job Summary:

We are seeking a highly skilled and experienced Kiosk Team Leader to join our team at CBS Arena. As a Kiosk Team Leader, you will be responsible for managing the outlet, ensuring excellent customer service, and promoting products to our guests.

Key Responsibilities:

  • Manage the outlet, responsible for team members, stock, cash handling, and ensuring the customer receives excellent service.
  • Be able to promote products, understand composite and processes, including menu, ingredients, allergens, and service style.
  • Be fully conversant with key aspects of the till system, including reporting and troubleshooting any issues that may arise.
  • Actively work with other departments to ensure that guests have the best experience possible.
  • Be responsible for the management of all staff working in your area, ensuring they are briefed and trained, and that you develop and coach them throughout the shift.
  • Ensure that all company policy and procedure is followed, including health & safety, hygiene, legislation, and employment law.
  • Deal with any customer feedback or complaints and report any service or quality issues.
  • Able to work both independently and as part of a team, using own initiative to ensure a memorable experience for our guests.
  • Ability to manage small teams of staff within one area to serve customers efficiently throughout peak trading periods, mitigating any issues smoothly.
  • Ensure the unit is clean and ready for service throughout the day.
  • Be responsible for cash handling and profit control measures within the concessions unit.

Requirements:

  • Reliable with a flexible approach to work.
  • Must be able to work evening & weekends availability.
  • Able to work in a fast-paced environment.
  • Able to manage small groups of staff to ensure the unit runs smoothly.
  • Can take responsibility for staff, stock, and cash handling.
  • Able to work both independently and as part of a team.
  • Confident, friendly, and personable manner.
  • Good communicator.
  • Excellent eye for detail.
  • A self-starter with a passion for excellence.
  • Able to use initiative to resolve problems.
  • Knowledge of licensing law.
  • Must have had previous experience in a similar role.

Benefits:

  • Choose your own hours – work when suits you.
  • Weekly pay.
  • Full training provided.
  • Free parking.
  • Discounted food and drink from our onsite outlets.
  • Opportunity to work as part of a vibrant and exciting venue team.

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