Technical Helpdesk Professional
2 days ago
The Perse School is looking for an experienced Technical Helpdesk Professional to join their IT department in Cambridge.
This role will involve providing technical support to a diverse user community, collaborating with senior team members on various projects.
Key Responsibilities:
- Deliver exceptional customer service and support.
- Install, configure and support Microsoft platforms.
- Assist with hardware and software issues for desktops, laptops, printers, photocopiers and telephones.
- Troubleshoot and resolve IT equipment and network infrastructure issues.
- Manage user accounts, passwords and security permissions.
- Support audio-visual equipment.
- Document and maintain technical guides, reports and asset registers.
Requirements:
- A good general level of education with GCSE level qualifications in English and Maths.
- Experience in similar IT helpdesk roles.
- Strong knowledge of PC hardware, Windows platform and application support.
- Knowledge of audio-visual equipment.
Salary and Benefits:
The estimated salary for this role is around £29,000-£34,000 per annum. The Perse School offers a range of benefits, including a pension scheme with employer contributions, free lunch and onsite parking.
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