Automotive Service Consultant

7 days ago


London, Greater London, United Kingdom Pendragon Group Full time

Unleash Your Passion for Customer Excellence

We are seeking an experienced and charismatic Automotive Service Consultant to join our team at Evans Halshaw Ford Merthyr Tydfil. As a Service Consultant, you will be responsible for providing exceptional customer service, ensuring seamless communication, and delivering tailored solutions to meet the needs of our valued customers.

About the Role:

  • You will be the primary point of contact for our customers, providing estimates, booking services, and offering expert advice on vehicle repairs and maintenance.
  • With your excellent communication skills, you will ensure that our customers are fully informed and satisfied throughout the service process.
  • You will also have the opportunity to upsell and promote additional services, maximizing revenue potential while maintaining exceptional customer service standards.
  • To succeed in this role, you will require a background in customer service, preferably within the automotive industry. You should possess excellent organizational skills, be confident with computer systems, and have experience in sales with the ability to meet KPIs and deadlines in a fast-paced environment.
  • A passion for delivering outstanding customer experiences and a drive to exceed expectations are essential qualities for this position.

What We Offer:

  • A competitive salary of £13,428, plus a performance-related bonus of up to £2,400.
  • A comprehensive benefits package, including pension, critical illness pay, life assurance, 23 days holiday, and exclusive company discounts.
  • The opportunity to work with a leading automotive retailer, where collaboration and teamwork are highly valued.

Pendragon recognises the value of diversity and welcomes applications from individuals who share our commitment to excellence and customer satisfaction.



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