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Collections Specialist

2 months ago

London, Greater London, United Kingdom FinTech People Full time £27,000 - £32,000

Collections Agent Role

**About the Role**

We are seeking a skilled Collections Agent to join our team at FinTech People. As a Collections Agent, you will play a crucial role in ensuring the optimisation of recovery strategies and supporting customers in financial difficulty.

**Key Responsibilities**

* Respond to customer queries in a timely and efficient manner via phone and email, ensuring a high level of customer satisfaction.

* Take a careful and considered approach to handling potentially difficult conversations with customers in financial distress, always prioritising treating customers fairly.

* Collaborate with the team to suggest and implement new process improvements, driving efficiency and effectiveness in our collections processes.

**Requirements**

* Experience working in a telephone-based customer service/collections role in an FCA-regulated organisation.

* Strong understanding of Treating Customers Fairly and Consumer Credit Act policies.

**What We Offer**

* A dynamic and supportive work environment with opportunities for career development and growth.

* A competitive salary and benefits package.

* The chance to work with a leading FinTech company that values its employees and is committed to making a positive impact in the industry.