Collections Specialist

1 month ago

London, Greater London, United Kingdom GTT Full time
Job Title: Collections Specialist

Location: UK (remote)

Language Skills: Fluent in French and English (essential)

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Collections Specialist plays a critical role in helping GTT meet its cash flow targets and minimizing levels of overdue debt and bad debt write-offs. This involves contacting clients via phone and email to ensure timely payment according to contractual terms. The successful candidate will also be responsible for resolving disputes, working closely with internal stakeholders in Sales, Billing, and Service Delivery to understand, identify, and resolve issues.

The ideal candidate will possess strong analytical skills, effective written and verbal communication skills, and the ability to multi-task in a fast-paced environment. Proficiency in Excel and Word is also essential.

Key Responsibilities:

  • Work with assigned Account Managers to assist in daily collections efforts
  • Contact clients daily to provide sound collection follow-up on delinquent accounts
  • Provide support related to customer balance information, including detailed balance statements as necessary
  • Research and adjust customer accounts as necessary
  • Confer with internal and external customers to resolve past due balances and secure payment on overdue balances
  • Process credit requests
  • Send disconnect notices as necessary
  • Maintain ETL log and terminate customers upon non-payment
  • Ensure aging is current and customer issues are resolved timely
  • Ensure credits are entered timely and reviewed within 3 business days of submission
  • Approve all equipment releases to customers

Requirements:

  • 2+ years of experience in a Collections/Accounts Receivable environment
  • Demonstrable ability to hit core KPIs and targets
  • Demonstrated reporting and process improvement experience
  • Effective written and verbal communication skills
  • Strong organizational skills, with attention to detail, accuracy, and accountability
  • Ability to multi-task, adapt to multiple demands, and deliver high-quality work in a fast-paced environment
  • Proficiency in Excel and Word

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