Customer Experience Lead

2 days ago


Worthing, West Sussex, United Kingdom H&M Group Full time
Customer Experience Lead

Estimated Salary: £30,000 - £40,000 per annum

We are seeking a highly motivated and customer-focused Customer Experience Lead to join our team at H&M Worthing store. As a key member of the management team, you will be responsible for leading customer-facing initiatives, driving sales growth, and delivering exceptional customer service.

Responsibilities:

  • Develop and implement customer-centric strategies to improve customer satisfaction and loyalty.
  • Lead and manage a team of sales associates to deliver exceptional customer experiences.
  • Monitor customer feedback and implement improvements to enhance customer satisfaction.
  • Collaborate with colleagues to ensure seamless store operations and effective communication.

Requirements:

  • Proven experience in customer-facing roles, preferably in retail.
  • Excellent leadership and communication skills.
  • Able to analyze data and make informed decisions to drive business growth.
  • Familiarity with H&M Group's values and operating procedures.

Benefits:

H&M Group offers a competitive salary, staff discount card, and opportunities for career development and training. We value diversity and inclusion, promoting a culture where everyone feels welcome and empowered to succeed.



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