Customer Communications Specialist

3 weeks ago


Worthing, West Sussex, United Kingdom Southern Water Full time

About the Role

We're seeking a skilled Customer Communications Lead to join our team at Southern Water. As a key member of our marketing team, you'll be responsible for shaping communication strategies that resonate with our customers.

Key Responsibilities

  • Develop and implement effective online and offline campaigns to engage our customers.
  • Manage campaign budgets, analytics, and monthly reporting to ensure optimal performance.
  • Oversee direct customer communication channels, including our monthly customer newsletter and text messaging service.
  • Coordinate our "Your Water Matters" events, working with internal teams to identify key topics and secure venues.
  • Maintain a close working relationship with our customer insight and behaviour science experts to ensure our communications align with research and best practice.

What You'll Need

To succeed in this role, you'll need a passion for marketing communications, particularly email, and a customer-centric approach. You'll be happy to roll-up your sleeves and get stuck in, doing what's needed to create the best customer experience.

What We Offer

As a Customer Communications Lead at Southern Water, you'll have the opportunity to shape and grow our customer communications, helping to improve both customer experience and our reputation. You'll work closely with internal teams to ensure our messaging remains cohesive and impactful across all customer touchpoints.



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