Customer Communications Specialist
4 weeks ago
About the Role
We're seeking a talented Marketing Communications Lead to join our team at Southern Water. As a key member of our marketing team, you'll be responsible for shaping communication strategies that truly resonate with our customers.
Key Responsibilities
- Develop and implement effective online and offline campaigns to engage with our customers.
- Manage campaign budgets, analytics, and monthly reporting to ensure optimal performance.
- Oversee direct customer communication channels, including our monthly customer newsletter tool and text messaging service.
- Coordinate our 'Your Water Matters' events, working with different areas of the business to identify key topics relevant to the area we're visiting.
- Maintain a close working relationship with our customer insight and behaviour science experts to ensure our communications are aligned with research and best practice.
What You'll Need
- Passion for marketing communications, especially email.
- Ability to create compelling multi-channel campaigns that drive positive outcomes.
- Strong attention to detail to ensure our communications are aligned and impactful.
- Experience with campaign budget management and performance metrics.
About Us
Southern Water is a leading water and sewerage company serving the south east of England. We're committed to providing excellent customer service and improving the environment for future generations.
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