Duty Manager Position
1 week ago
About the Role
The Duty Manager will be responsible for the day-to-day operation of the leisure centre, including Aquatics, ensuring all activities are delivered to a high standard with safety as the top priority.
As a key member of the management team, you will build and maintain positive relationships with onsite partners, guests, and neighbours, supporting the team in delivering exceptional customer service.
Key responsibilities include customer interaction, deployment and supervision of the operational team, and ensuring a positive and memorable experience for all customers.
What We Offer
- Free membership at the Centre, plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Days annual leave + Public Holidays
- Life assurance up to 2x base salary
- All Leisure benefits
About Serco
Serco manages leisure facilities on behalf of the Trust, providing a safe, fun, and professional working environment with opportunities for career development.
As a successful Duty Manager, you will be a passionate and enthusiastic individual who can lead by example and work face-to-face with customers, preferably in the Leisure industry.
We welcome applications from candidates who can demonstrate prior experience in team leadership and customer service, with a desire to progress their career in a challenging and varied role.
Why Choose Serco?
- Meaningful and vital work, ensuring excellent service to local communities
- A world of opportunity for career development and progression
- Great people, dedicated to providing exceptional service
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