Customer Onboarding Manager
5 days ago
**Role Summary**
We are currently seeking a skilled Customer Onboarding Manager - Defence Sector to join our team at First Military Recruitment Ltd. As a key member of our client's team, you will be responsible for the efficient and effective transition into service of any new products or significant upgrades to existing products.
The successful candidate will have a strong background in customer integration, with experience in managing change and business transformation. They will also possess excellent communication skills and be able to influence up to mid-to-senior management level.
About the Position
This is an exciting opportunity for a seasoned professional to join our client's team and contribute to their success. The ideal candidate will have a deep understanding of Aviation Regulation Frameworks, Military Air Environment policy and processes, as well as experience in customer domain knowledge and expertise.
Key Responsibilities
- Maintain an excellent understanding of the company's service and product portfolio.
- Provide customer domain knowledge and expertise to the technical team.
- Draw on own knowledge and expertise to influence the product development.
- Onboard and integrate new functionality into the customer domain.
- Manage change, ensuring the buy-in and engagement of all relevant users.
- Identify and submit process improvement ideas.
- Establish and maintain effective business relationships with relevant customers.
- Take ownership of the customer journey, (on-boarding, adoption, value realisation).
- Achieve demonstrable customer success.
Essential Requirements
- Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes or their equivalent.
- Defence experience, military or supporting civilian roles.
- Must hold or be able to achieve security clearance to SC level.
- Experience of managing change and business transformation with proven results.
- Effective communicator with good presentational attributes.
- Highly focused and organised, able to prioritise workload.
Package Details
The salary for this role is £42,500 per annum, depending on experience.
We offer a range of benefits, including a comprehensive pension scheme and generous holiday allowance.
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