Customer Integration Specialist

3 weeks ago


Bristol, Bristol, United Kingdom First Military Recruitment Ltd Full time

**Job Overview**

We are seeking a skilled Customer Integration Specialist to join our team at First Military Recruitment Ltd. The ideal candidate will have a strong background in aviation engineering and excellent communication skills.

The successful candidate will be responsible for onboarding new products and upgrades, ensuring seamless transitions into service. You will work closely with the Customer Integration Engineering Manager to retain customers and achieve business objectives.

Key Responsibilities:

  • Maintain an excellent understanding of the company's service and product portfolio.
  • Provide customer domain knowledge and expertise to the technical team.
  • Draw on own knowledge and expertise to influence product development.
  • Onboard and integrate new functionality into the customer domain.
  • Manage change, ensuring buy-in and engagement of all relevant users.
  • Identify and submit process improvement ideas.
  • Establish and maintain effective business relationships with customers.
  • Take ownership of the customer journey and ensure customer success.

Requirements:

  • Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes.
  • Defence experience, military or supporting civilian roles.
  • Must hold or be able to achieve security clearance to SC level.
  • Experience of managing change and business transformation with proven results.
  • Effective communicator with good presentational attributes.
  • Highly focused and organised, able to prioritise workload.
  • Able to identify and grasp opportunities for business improvement.

Location: Bristol (Hybrid working)

Salary: £42,500 - £47,000 per annum



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