Customer Service Representative

1 day ago


Poole, Poole, United Kingdom beBee Professionals Full time £22,000 - £28,000

Company Overview

beBee Professionals is a dynamic organization seeking an exceptional CUSTOMER SERVICE ADVISOR to join our team in the United Kingdom.

About the Role

We are looking for a highly skilled and customer-focused individual to provide top-notch service and support to our clients. The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring seamless communication throughout the process.

Key Responsibilities

  • Customer Interaction: Respond to customer calls, emails, and chats in a timely and professional manner.
  • Issue Resolution: Resolve customer complaints and concerns efficiently, escalating issues when necessary.
  • Product Knowledge: Provide accurate information about products and services, meeting customer expectations.
  • Order Processing: Process customer orders and manage account information with accuracy and attention to detail.
  • Record Keeping: Maintain records of customer interactions and follow-up tasks, ensuring effective communication.
  • Collaboration: Work closely with other departments to ensure customer satisfaction and resolve complex issues.

Requirements

  • Experience: Previous experience in a customer service role is preferred but not essential.
  • Communication Skills: Excellent communication and problem-solving skills are required to effectively interact with customers.
  • Technical Skills: Proficiency in Microsoft Office and CRM systems is essential for success in this role.
  • Teamwork: Ability to work independently and as part of a team, with flexible working hours including weekends.

Benefits

  • Salary: A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • Pension Scheme: Participation in a company pension scheme.
  • Healthcare Benefits: Access to comprehensive healthcare benefits.
  • Training Opportunities: Regular training and development opportunities to enhance skills and career progression.
  • Flexible Working Options: Flexible working options, including remote work arrangements.


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