Customer Service Team Manager
3 days ago
Key Responsibilities:
- Manage, coach and motivate a team of Agents
- Track and measure individual and team goals and targets
- Ensure customer expectations are met
- Provide support to the team with high-volume calls or escalations
- Encourage the team to achieve high standards of performance and customer service
Requirements:
- Contact centre experience required
- Previous experience within the utilities or collections industry essential
Benefits:
- Salary: Up to £30,000 per annum
- Hours: Monday - Friday, 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
- Location: Llanelli
- Contract Type: Permanent
- Pension scheme
- 33 days annual leave (including bank holidays and birthday)
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