Customer Service Team Manager

3 days ago


Llanelli, Carmarthenshire, United Kingdom Red Recruitment Full time
Job Overview: Red Recruitment is seeking an experienced Team Leader to join our client based in the UK. As a Team Leader, you will be responsible for managing a team of Customer Service Agents, utilizing your utilities and/or collections experience to drive performance and customer satisfaction.

Key Responsibilities:
  • Manage, coach and motivate a team of Agents
  • Track and measure individual and team goals and targets
  • Ensure customer expectations are met
  • Provide support to the team with high-volume calls or escalations
  • Encourage the team to achieve high standards of performance and customer service

Requirements:
  • Contact centre experience required
  • Previous experience within the utilities or collections industry essential

Benefits:
  • Salary: Up to £30,000 per annum
  • Hours: Monday - Friday, 8am - 6pm and 1 in 2 Saturdays, 9am - 1pm
  • Location: Llanelli
  • Contract Type: Permanent
  • Pension scheme
  • 33 days annual leave (including bank holidays and birthday)


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