Customer Service Team Lead
2 days ago
We are seeking an experienced professional to take on the role of Store Manager, focusing on delivering exceptional customer service and driving sales performance in our Swansea and Llanelli area stores.
Responsibilities:- Lead a team of colleagues to achieve sales targets and maintain excellent customer service standards.
- Develop and implement effective recruitment, training, and development strategies to enhance team performance.
- Monitor and manage wage controls, waste management, and customer service standards, ensuring compliance and excellence.
- Contribute to food preparation and serve customers when necessary, guaranteeing a seamless customer experience.
- Maintain a clean, well-stocked, and welcoming store environment, adhering to company standards.
- An estimated annual salary of £29,000 - £33,000, taking into account location and experience.
- A 10% share of profits with colleagues, emphasizing teamwork and shared success.
- Free hot drinks during shifts, fostering a positive working atmosphere.
- Paid breaks to ensure productivity and job satisfaction.
- Flexible holiday entitlement growing with your career, striking a balance between work and personal life.
- Employee share plans to support your financial growth and planning.
- A contributory pension scheme, aligned with industry standards.
- A confidential employee assistance program for mental health and wellbeing support.
- Discounts and savings opportunities with partner retailers, enhancing your shopping experience.
This role is ideal for individuals with experience in supervisory or line management positions, a proven track record of delivering excellent customer service, and knowledge of retail or food service operations.
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Retail Team Lead
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