Utility Collection Team Leader Position

4 days ago


Llanelli, Carmarthenshire, United Kingdom Red Recruitment Full time
Job Description: We are recruiting an experienced Team Leader to join our client in Llanelli, UK. The successful candidate will have contact centre experience and previous experience within the utilities or collections industry. As a Team Leader, you will manage a team of Customer Service Agents, track and measure individual and team goals and targets, and provide support to the team with high-volume calls or escalations.

What You'll Do:
  • Lead a team of Customer Service Agents
  • Develop and implement strategies to improve team performance and customer satisfaction
  • Conduct coaching and training sessions to enhance team skills

Requirements:
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Knowledge of customer service principles and practices

What We Offer:
  • Competitive salary: Up to £30,000 per annum
  • Benefits package including pension scheme and 33 days annual leave


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