Customer Experience Specialist

2 weeks ago


East Hampshire, United Kingdom Mulhall's Full time

Why Join Our Team?

Mulhall's is a leading commercial landscaping company in the Midwest, dedicated to making Omaha a more beautiful place to live.

Job Description

We are seeking an experienced Account Manager to join our Greater Omaha Landscape Management Branch. As an Account Manager, you will focus on serving our customers in line with our vision to be the most loved commercial landscaping company in the Midwest.

Your Responsibilities

  • Manage Omaha's most beautiful commercial properties, including experiential retail centers, business parks, industrial and data centers, healthcare and education campuses, and HOAs.
  • Champion an extraordinary level of customer service with a 24-hour response rate and customized communication cadence.
  • Leverage your experience to sell enhancements at target margins to elevate existing landscapes.
  • Welcome new customers and ensure a smooth transition to Mulhall's Landscape.
  • Serve as the customer's primary contact through contract renewal, starting the conversation early and using our standard templates to make the process as seamless as possible.

Requirements

  • 2+ years of customer service experience
  • 2+ years of landscape experience, preferred
  • A patient, conscientious, and active listener
  • A proactive team player who collaborates with others to anticipate and solve problems
  • A focus on repeatable success through well-thought-out systems

What We Offer

  • An inclusive, passionate, and fun work environment
  • The opportunity to grow your career in concert with the natural world
  • Great potential for personal and professional growth
  • An amazing discount on all the plants and plant things you love
  • Competitive pay ($65,000 - $85,000 per year) and access to a full benefits package including 401(k), 401(k) match, PTO, paid holidays, medical, vision, dental, paid family leave, company-paid short-term disability, an Employee Assistance Program for free and confidential mental health, legal, and financial services, referral bonuses, Health Savings Account (HSA) and Flex Spending Account (FSA) options, pet insurance package options, wellness partnerships, community membership partnerships, and retail discount partnerships


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