Hospitality and Customer Care Specialist

6 days ago


Burton upon Trent, Staffordshire, United Kingdom Grosvenor Casinos Limited Full time
Join Our Team

We're excited to invite applications from talented individuals who share our passion for delivering exceptional customer experiences. As a 16 Hours Team Member at Mecca Bingo, you will play a vital role in creating a welcoming and engaging atmosphere for our customers.

About the Role

As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every customer has a fantastic experience. Whether it's serving drinks behind the bar or calling out bingo numbers, you will be part of a vibrant team that works together to deliver outstanding results.

Facts About the Job:

  • Estimated Salary: £11.44 per hour
  • Contract Type: Part-time, 16-20 hours
  • Vacation: Paid breaks included
About You

We're looking for someone with a caring personality, strong communication skills, and a customer-focused attitude. Previous experience in hospitality or customer service is beneficial but not required as training is provided.

What We Offer:

  • Benefits: Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining; 50% discount on food and soft drinks for you and up to three friends; Pension and Life Assurance; Company Sick Pay Scheme; Access to an Employee Assistance Programme and in-venue Mental Health FirstAiders.
  • Career Development: Funded Apprenticeships and training for career advancement.


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