Customer Experience Manager

1 week ago


Llandudno, Conwy, United Kingdom Card Factory Full time

At Card Factory, we strive to deliver exceptional customer experiences and drive commercial growth through operational excellence.

We are seeking a Retail Store Lead who embodies these values and can lead by example in delivering great standards and exceptional service every day.

The ideal candidate will have good leadership skills, be able to review store performance data comfortably, and maintain a positive forward-thinking approach.

Key responsibilities include:

  • Demonstrating a strong understanding of customer needs and preferences.
  • Providing clear guidance and direction to store teams.
  • Maintaining a high level of customer satisfaction through excellent communication skills.

With an estimated annual salary of £32,000 - £42,000, this role offers a competitive remuneration package that reflects the importance of this position within the company.



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