Customer Experience Representative

2 days ago


Llandudno, Conwy, United Kingdom Britannia Hotels Full time

Café Attendant Role Overview

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We are looking for a highly skilled and experienced Café Attendant to join our team at The Grand Hotel Llandudno. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our Café.

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This role offers:

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  • A competitive salary of £22,000 - £24,000 per annum, depending on experience, plus access to a range of benefits including career development opportunities, staff discounts, and free meals on duty
  • The opportunity to work in a stunning Victorian building with 168 classic bedrooms and a renowned leisure club
  • The chance to work with a talented team of professionals who share a passion for delivering exceptional customer service
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Your key responsibilities will include:

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  • Ensuring the general tidiness of the Café public area and facilities
  • Providing excellent customer service by explaining and advising guests of products and services
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To succeed in this role, you will need to be:

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  • Organised and able to work independently as part of a team
  • Punctual and reliable with excellent time management skills
  • Well-presented and able to maintain high standards of personal grooming
  • Excellent communication and interpersonal skills
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If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we would love to hear from you.

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