Customer Service Representative

23 hours ago

StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Title: Spanish Customer Service

We are seeking a highly motivated and customer-focused individual to join our team as a Spanish Customer Service Representative. As a key member of our support team, you will play a vital role in providing exceptional service to our customers in the Spanish language.

About the Role:

This is a full-time position working any five days from seven between 07:00-23:00. You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service while adhering to our Responsible Gambling policies and procedures.

Main Responsibilities:
  • Providing support to customers who demonstrate signs of problematic gambling.
  • Communicating effectively with our customers in Spanish.
  • Using internal tools to assist and take ownership of customer enquiries.
  • Liaising with internal departments.
  • Escalating queries where necessary.
  • Promoting safer gambling.
  • Awareness of policies, procedures and licensing requirements.
  • Applying self-exclusions to customers' accounts.
  • Dealing with responsible gambling queries and complaints.
Requirements:
  • Exceptional listening skills.
  • Fluent/Native verbal and written communication skills in Spanish.
  • Good communication skills in English.
  • Motivation to put the customer first.
  • Effective problem solver.
  • Passion for adhering to policies and procedures.
  • Willingness to learn.
  • Ability to multi-task; with strong attention to detail.
  • Displays an understanding to customers' needs.

By applying to us, you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at https://content001.bet365.com/Careers/Documents/privacypolicy.pdf

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