Salesforce Techno-Functional Analyst

4 weeks ago

Peterborough, Peterborough, United Kingdom ITL UK Full time
Job Description

At Infosys, we are seeking a highly skilled Salesforce Techno-Functional Analyst to join our team. As a key member of our consulting team, you will be responsible for delivering high-quality solutions to our clients using Salesforce technology.

Key Responsibilities:
  • Conduct requirement analysis workshops to develop project/program backlogs.
  • Document epics and user stories with wireframes and acceptance criteria.
  • Develop process flows that reflect business As-Is and To-Be requirements.
  • Support development and test teams during estimation, development, and testing phases.
  • Own the initial sign-off of development activities in SIT to ensure they meet expected business requirements.
  • Conduct show-and-tell sessions after each development phase.
  • Support business user acceptance testing and defects triage process.
  • Support hypercare phase post-go-live.
Requirements:
  • Strong techno-functional knowledge of Salesforce working in an integrated CRM ecosystem.
  • Good customer interfacing and communication skills.
  • Ability to attend and understand requirement workshops with the customer and provide SFDC solutions on Salesforce.
  • Preferred skills: SFDC Analytics, B2B Commerce Lightning, and SFDC Revenue Cloud.
About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey.

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