Receptionist

3 weeks ago


Colwyn Bay, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time
Job Summary

This fixed-term/secondment position is available for 6 months to meet the needs of the service.

An opportunity has arisen to work as a receptionist in the Nant Y Glyn Community Mental Health Team to cover maternity leave for a period of 6 months.

Main Duties

To provide comprehensive reception and clerical support for the Mental Health Service. Demonstrating a courteous, professional, and sensitive manner at all times, the post-holder is expected to prioritise, manage their time, and demonstrate a high degree of flexibility.

To be part of a cohesive and integrated admin function of the service. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical/clinical staff, and other service users, using the telephone and in writing, with courtesy and discretion at all times.

About the Role

This role requires a friendly and efficient telephone manner, smart personal presentation, and the ability to travel to meet the requirements of the post. A Welsh Speaker level 3 or above is essential for this position.

Requirements
  • Good standard of education - GCSE Maths and English Grade C or equivalent
  • NVQ Level 2 Customer Service/Business Administration, or equivalent knowledge and experience, or willing to work towards
  • Knowledge of a range of administrative processes
  • Ability to prioritise workload
  • Excellent communication skills
  • Able to function under pressure and meet deadlines
  • Good knowledge of IT and Windows applications
  • Approachable and Professional in dealing with people and able to deal with difficult/emotional situations
  • Ability to work alone or as a member of a team
  • Flexible attitude towards duties and responsibilities
  • Friendly and efficient telephone manner
  • Smart Personal Presentation
  • Able to travel to meet the requirements of the post
  • Welsh Speaker level 3 or above

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