Healthcare Support Specialist

4 weeks ago


Colwyn Bay, Conwy, United Kingdom Betsi Cadwaladr University Health Board Full time
Job Overview

The post holder will provide a comprehensive and high-quality receptionist/telephonist service, ensuring that patients receive efficient, courteous, and discreet support.

Main Duties
  1. Deal with patient enquiries in person and over the telephone, recognising the different needs of individuals and providing a sensitive and caring attitude.
  2. Ensure registration details of all temporary/new patients are recorded and documented, and patients have an understanding of the hours of operation and procedures.
  3. Work flexibly with other practice staff to ensure the surgery is adequately staffed at all times to meet service needs.
  4. Perform other duties as required by the nature of general medical practice.
Working for Our Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is a leading healthcare organisation providing a range of services across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

We offer a supportive and inclusive work environment, with engaged leadership at all levels. Our organisation values are reflected in our "Proud to Lead" competence framework, which guides our behaviour and decision-making.



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