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German Speaking International Sales Coordinator

4 weeks ago

Birmingham, Birmingham, United Kingdom Base Materials Limited Full time

International Sales Support Role

Base Materials is seeking a highly skilled Sales Support Professional to join our team. As a key member of our international sales team, you will be responsible for providing exceptional support to our customers in the DACH region and across Eastern Europe.

Main Responsibilities

  • Manage export sales orders and prepare quotes for B2B clients.
  • Utilise the CRM system for tracking client interactions and managing relationships.
  • Support the Head of International Sales with close alignment on enquiries, quotes and administration.
  • Appointment setting and diary management.
  • Have/gain knowledge of various sectors to better serve clients.
  • Understanding of local shipping, customs and legislation requirements and ensure all documentation are correct and meets legal obligations.
  • Coordinate logistics for product delivery and ensure timely fulfilment.
  • Raising various sales-related documents, including export and the UK and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc.
  • Provide excellent after sales support.
  • Following up website and email customer enquiries.
  • Provide general administrative support as needed to ensure smooth operations.

Skills and Qualifications

  • Fluent in the German language (both reading and writing).
  • Two years or more in an administrative role.
  • Sales support experience.
  • Customer services experience.
  • Working directly with customers on the phone.

Benefits

We offer an estimated salary of £26k-£30k per annum, plus a range of benefits, including annual profit share bonus, enhanced contributory pension scheme, 33 days annual leave, employee assistance programme, and more.