Export Sales and Operations Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Base Materials Limited Full time
About Us

We are Base Materials Limited, a leading provider of high-performance syntactic materials serving a wide range of industries, including automotive, aerospace, marine, motorsport, and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.

Job Overview

We are seeking an experienced Export Sales and Operations Coordinator to join our team in Frankley, B45. As a key member of our international sales team, you will play a vital role in driving business growth in the DACH region and across Eastern Europe.

Responsibilities
  • Manage export sales orders and prepare quotes for B2B clients.
  • Utilise the CRM system for tracking client interactions and managing relationships.
  • Support the Head of International Sales with close alignment on enquiries, quotes, and administration.
  • Appointment setting and diary management.
  • Have/gain knowledge of various sectors to better serve clients.
  • Understanding of local shipping, customs, and legislation requirements and ensure all documentation are correct and meets legal obligations.
  • Coordinate logistics for product delivery and ensure timely fulfilment.
  • Raising various sales-related documents, including export and UK shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for despatch, credit notes etc.
  • Provide excellent after-sales support.
Requirements
  • Fluent in German (both reading and writing).
  • Two years or more in an administrative role.
  • Sales support experience.
  • Customer services experience.
  • Working directly with customers on the phone.
What We Offer
  • An annual profit share bonus.
  • An enhanced contributory pension scheme.
  • 33 days annual leave.
  • A competitive salary (£26k - £30k per annum).
  • An Employee Assistance Programme.

We offer a dynamic and supportive work environment that encourages innovation and growth. If you are a results-driven individual with excellent communication and organisational skills, we encourage you to apply for this exciting opportunity.



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