Home Services Coordinator

3 weeks ago


Fontwell, West Sussex, United Kingdom Barchester Healthcare Full time

We are seeking an exceptional Residential Care Manager to join our team at Barchester Healthcare. This role offers an exciting opportunity to develop your leadership skills and make a real difference in the lives of our residents and staff.

The successful candidate will be responsible for providing administrative support to the home's management team, ensuring the efficient running of the facility. This role involves managing customer experience elements, HR, recruitment, payroll, finance, and supervising junior administration team members.

We are looking for a self-sufficient and professional individual who can promote a positive image when communicating with others and talking about the home. The ideal candidate should have strong IT skills, excellent organization, and be comfortable giving direction to others.

Key Responsibilities:

  • Promote a warm and welcoming environment for residents, staff, and visitors.
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries.
  • Drive occupancy and reputation of the Care Home as part of a community engagement team.
  • Support resident and family feedback with a focus on customer care.
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions.
  • Payroll preparation for home-based staff.
  • Provide advice and guidance to employees on queries using HR tools and resources available.
  • Ensure all personal files are stored securely.
  • Attend meetings and produce accurate notes and minutes where required.
  • Ensure all rotas are complete.
  • Manage safe contents, petty cash, and resident fund accounts.
  • Update ad-hoc training, supervisions, and appraisals on staff records.
  • Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.

Requirements:

  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • High level of attention to detail and ability to prioritise.
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD qualification beneficial.

Salary: £28,000 - £32,000 per annum (dependent on location and experience).



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