Direct Payments Team Assistant

2 weeks ago

Leicestershire, United Kingdom Leicestershire County Council Full time

About the Role

The Leicestershire County Council is seeking a highly skilled and dedicated Team Support Worker to join our Direct Payments Employment Support Team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our direct payments system, providing support to individuals, their personal assistants, and colleagues across the organization.

Key Responsibilities

  • Provide information and support to individuals using direct payments, their personal assistants, and colleagues across Adult Social Care and the wider organization.
  • Deal with enquiries about recruitment and employment processes, helping manage our new PA Noticeboard, reporting on activity, and supporting DP audits.
  • Work closely with colleagues in Care Pathway, Financial Operations, Adult Social Care Finance, and Payroll teams to ensure seamless coordination and communication.
  • Manage relationships with internal and external customers/partners, handling sometimes challenging and potentially confrontational situations in a professional manner.

Requirements

  • Good customer service skills, including confidentiality.
  • Knowledge and understanding of equal opportunities and the work of the Adults and Communities Department.
  • Experience working in an administrative, financial, or secretarial setting, preparing and producing reports, spreadsheets, correspondence, and other documentation.
  • Proficiency in using Microsoft Office, including Microsoft Outlook, Word, Excel, and PowerPoint to a high standard.

What We Offer

We are committed to supporting employees in balancing their working life with other commitments. We offer flexible working arrangements, including term-time working, part-time hours, compressed hours, flexible start and finish times, and home/remote working, where possible.

Contact Information

For more information or an informal discussion, please contact Rachel Cheney.

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