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Direct Payments Team Support Specialist

2 months ago

Leicestershire, United Kingdom Leicestershire County Council Full time

About the Role

The Leicestershire County Council is seeking a highly skilled and motivated individual to join our Direct Payments Employment Support Team as a Direct Payments Team Support Specialist. This role will play a crucial part in ensuring the smooth operation of our direct payments system, enabling individuals to recruit and manage their own personal assistants.

Key Responsibilities

  • Provide information and support to individuals using direct payments, their personal assistants, and colleagues across Adult Social Care and the wider organization.
  • Deal with enquiries about recruitment and employment processes, manage the PA Noticeboard, and report on activity.
  • Support direct payments audits and contribute to the development of our direct payments system.

Requirements

  • Knowledge and understanding of good customer service, equal opportunities, and the work of the Adults and Communities Department.
  • Experience of working in an administrative, financial, or secretarial setting, preparing and producing reports, spreadsheets, and correspondence.
  • Proficiency in Microsoft Office, including Microsoft Outlook, Word, Excel, and PowerPoint.
  • Ability to manage relationships with internal and external customers/partners, and handle challenging situations in a professional manner.

What We Offer

As a Direct Payments Team Support Specialist, you will have the opportunity to work in a dynamic and supportive team, contributing to the development of our direct payments system and making a positive impact on the lives of individuals using our services. We offer a range of benefits, including a competitive salary, opportunities for professional development, and a supportive work environment.

How to Apply

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to our online portal. We look forward to hearing from you.