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Resource Planning Specialist
2 months ago
About the Role
We are seeking a highly skilled Resource Planning Specialist to join our team at Clear Business. As a key member of our workforce management team, you will be responsible for developing and implementing strategic workforce plans to ensure the optimal use of our resources.
Key Responsibilities
- Develop and maintain accurate long-term and short-term forecasts for our contact centre operations, taking into account business drivers and trends.
- Prepare and analyze variance reports to identify areas for improvement and optimize forecasting models.
- Collaborate with our outsourced partners to ensure seamless forecasting and scheduling processes.
- Design and implement effective shift patterns to maximize agent satisfaction and productivity.
- Monitor and analyze attrition, absence, and shrinkage rates to inform recruitment and staffing decisions.
- Ensure all staffing requirements and service level agreements are met in real-time through effective scheduling and management.
- Develop and maintain key performance indicators (KPIs) to measure the success of our workforce planning initiatives.
- Work closely with our business intelligence team to automate reporting and provide data-driven insights.
- Utilize advanced Excel skills to analyze and solve complex problems, providing robust data to inform operational decisions.
Requirements
- At least 1 year of experience in a contact centre environment, with a focus on workforce management.
- Proven experience in forecasting, scheduling, and real-time management.
- Excellent analytical and problem-solving skills, with the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Proficiency in Microsoft Office, particularly Excel, and experience with workforce management systems.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Clear Business
Clear Business is a leading provider of business services, offering a range of solutions to help our customers succeed. We are committed to delivering exceptional customer experiences and building strong relationships with our clients and partners.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
